We give 100% refunds and allow exchanged within 72 hours of reveiving the products. Please do the following:
1.Firstly, Please email us for a refund or exchange within 3 days of arrival, include a reason for a Return
2.We will reply you in 24 hours, please don't ship back until we confirm your reason.
3.If there are any other problems, Sell-UGG.com will make sure that everything will be negotiated to both parties content!
4.Note: All orders regardless of payment require up to 5 business days to process.
5.Last but Important: No change for size problems, so please choose the correct size!

Sincerely,