Is it safe to shop with Sell-UGG.com? Yes. Credit card security is very important to us. Our shopping-cart encrypt sensitive data such as credit card numbers to ensures confidentiality of your information. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After you proceed to Checkout, we switch to Secure Mode in order to collect the billing information.
What currencies are the prices listed in? All our prices are listed in US dollars.
What is the meaning of the order's status? Pending - means your order is not processed Processing - means your order is being processed but not shipped DHL/UPS track number - means the track number of your order, you can use it to check your order Refunded - your order has been cancelled and will be refunded Deferred - The shipping is deferred, but we will send your order soon.
How is a refund credited? If the payment was sent using a credit card, refunds are credited to the same credit card account .Due to credit card policy, refunds to credit cards can appear up to 30 days after the refund was completed
Why are your products so cheap? We deal with overstock products from various suppliers around the world or directly from the facories. We also don't spend money on advertising and have a low overhead.
Do you have a phone number I can call you at? To keep our costs low, we only offer email support for now. you can click the link of contact us at the bottom to contact us.
Is everything on the site real? We believe that everything on this site is authentic. If for any reason you find that something you purchased on this site is not, please send back, we will refund you 100% and remove the item from the site after investigating its authenticity. We make our suppliers sign a contract that states that all merchandise provided to us is 100% authentic.
Can I change my orders? Yes, you could do amendments to your order, as long as your order has not yet been shipped.
